Privacy Policy
Yen Travel & Tours Sdn Bhd - Privacy Policy
Your privacy is important to Yen Travel & Tours Sdn Bhd. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our Website and purchase our Services.
1. Information We Collect
We may collect the following types of personal information from you:
Contact Information: Name, email address, phone number, postal address.
Booking Information: Details of the attractions and tours you book, dates of travel, number of participants.
Payment Information: Credit card details or other payment information (processed securely by our payment gateway provider; we do not store your full credit card details on our servers).
Account Information: Username and password (if you create an account).
Usage Data: Information about how you use our Website, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits.
Communication Data: Records of any communication you have with us, including emails and customer service inquiries.
2. How We Collect Your Information
We collect your personal information in the following ways:
Directly from you: When you create an account, make a booking, subscribe to our newsletter, contact us through email or phone, or fill out forms on our Website.
Automatically: Through cookies and other tracking technologies when you browse our Website. These technologies help us analyze website traffic, personalize your experience, and improve our Services. You can manage your cookie preferences through your browser settings.
From third-party service providers: Such as payment processors and analytics providers, who assist us in providing and improving our Services.
3. How We Use Your Information
We may use your personal information for the following purposes:
To process and manage your bookings.
To communicate with you about your bookings, including confirmations, updates, and any issues.
To provide customer support and respond to your inquiries.
To personalize your experience on our Website and recommend relevant Services.
To send you marketing communications, such as newsletters and promotional offers (only if you have opted in to receive them). You can opt out of receiving these communications at any time.
To improve our Website and Services based on user feedback and usage patterns.
To detect and prevent fraud and other illegal activities.
To comply with legal obligations.
4. How We Share Your Information
We may share your personal information with the following categories of third parties:
Attraction and Tour Operators: To facilitate your bookings and provide the Services you have requested.
Payment Processors: To process your payments securely.
Service Providers: Who assist us with website hosting, data analysis, email marketing, and other services. These providers are contractually obligated to protect your information.
Business Partners: With whom we may offer co-branded services or promotions (only with your consent).
Legal Authorities: If required by law or legal process, or to protect our rights, property, or safety, or the rights, property, or safety of others.
In connection with a business transfer: Such as a merger, acquisition, or sale of all or a portion of our assets. You will be notified of any such change in ownership or control of your personal information.
5. Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:
Using secure server technology and encryption (SSL/TLS) to protect your payment information during transmission.
Implementing firewalls and other security measures to prevent unauthorized access to our systems.
Restricting access to your personal information to authorized personnel who need to know the information to provide our Services.
However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your personal information.
6. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide you with our Services, comply with our legal obligations, resolve disputes, and enforce our agreements.
7. Your Rights
You may have certain rights regarding your personal information under applicable data protection laws, which may include the right to:
Access: Request a copy of the personal information we hold about you.
Rectification: Request that we correct any inaccurate or incomplete personal information.
Erasure: Request that we delete your personal information (subject to certain exceptions).
Restriction of Processing: Request that we limit the processing of your personal information.
Data Portability: Request to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
Object: Object to the processing of your personal information for certain purposes, such as direct marketing.
Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
To exercise any of these rights, please contact us at [Your Data Protection Email Address]. We may require you to verify your identity before responding to your request.
8. Cookies and Tracking Technologies
Our Website uses cookies and other tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. By using our Website, you consent to our use of cookies in accordance with our Cookie Policy (which should be provided separately or as part of this Privacy Policy). You can manage your cookie preferences through your browser settings.
9. Links to Other Websites
Our Website may contain links to other websites that are not operated by us. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any website you visit.
10. Children's Privacy
Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children without parental consent. If you believe that we have collected personal information from a child without consent, please contact us immediately, and we will take steps to remove the information.
11. Updates to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page and update the "Last Updated" date. Your continued use of our Website and Services after the posting of any changes constitutes your acceptance of the revised Privacy Policy.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Yen Travel & Tours Sdn Bhd
42, Jalan Utara, Imbi, 55100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
Last Updated: 28 April 2025