Terms and Conditions
Yen Travel & Tours Sdn Bhd - Terms & Conditions
1. Acceptance of Terms
By accessing and using the website https://yentraveltours.com/ (the "Website") and purchasing e-tickets or tours offered by Yen Travel & Tours Sdn Bhd (the "Company," "we," "us," or "our"), you ("you" or the "Customer") agree to be bound by these Terms & Conditions (the "Terms"). Please read these Terms carefully before making a purchase. If you do not agree to all of these Terms, do not use this Website or purchase our services.
2. Products and Services
We offer online sales of e-tickets for various attractions and tours (the "Services"). The descriptions, availability, and pricing of these Services are subject to change without notice. We strive to provide accurate information, but we do not warrant that the descriptions, pricing, or other content on the Website are error-free.
3. Booking and Payment
By placing an order through our Website, you are making an offer to purchase the Services subject to these Terms.
All bookings are subject to availability and confirmation by the Company. We will notify you by email if your booking is confirmed.
Payment must be made in full at the time of booking using the payment methods specified on the Website.
All prices are stated in Malaysian Ringgit (MYR) and are inclusive of applicable taxes unless otherwise stated.
We reserve the right to refuse or cancel any booking at our discretion. In such cases, a full refund will be issued.
4. E-Tickets and Vouchers
Upon successful booking and payment, you will receive an e-ticket or voucher (the "E-Ticket") via email.
It is your responsibility to ensure that you provide a valid and accurate email address during the booking process.
You must present the E-Ticket (either printed or digitally on a mobile device) at the attraction or tour location for entry or participation.
The E-Ticket is valid only for the date and time specified (if applicable) and is subject to the terms and conditions of the respective attraction or tour operator.
Lost, stolen, or damaged E-Tickets may not be honored.
5. Customer Account
You may choose to create an account on our Website. You are responsible for maintaining the confidentiality of your account information, including your password.
You agree to accept responsibility for all activities that occur under your account.
We reserve the right to suspend or terminate your account at our discretion.
6. Intellectual Property
All content on this Website, including but not limited to text, graphics, logos, images, and software, is the property of Yen Travel & Tours Sdn Bhd or its licensors and is protected by copyright and other intellectual property laws. You may not reproduce, modify, distribute, or display any part of this Website without our prior written consent.
7. Limitation of Liability
To the maximum extent permitted by law, Yen Travel & Tours Sdn Bhd shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or in any way connected with your use of this Website or the Services, including but not limited to any loss or damage due to delays, cancellations, overbooking, or the acts or omissions of third-party attraction or tour operators.
8. Indemnification
You agree to indemnify and hold harmless Yen Travel & Tours Sdn Bhd, its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including attorneys' fees) arising out of or in any way connected with your breach of these Terms or your use of the Website or Services.
9. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of Malaysia. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Malaysia.
10. Amendments to Terms
We reserve the right to modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting on the Website. Your continued use of the Website and purchase of Services after any such changes constitutes your acceptance of the revised Terms.
11. Contact Us
If you have any questions or concerns about these Terms, please contact us at:
Yen Travel & Tours Sdn Bhd
42, Jalan Utara, Imbi, 55100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur